Answers to your shipping, allergy and pricing questions... Plus anything else that may pop up!
About Our Box...
Below, find answers to general questions that pop up in respect to The Innocent Baker Gourmet Baking Subscription box.
Our mission here at The Innocent Baker is to give you all of the baking fun with none of the hassle. That's why we send you tried and tested recipes, step-by step instructions and pre-measured, shelf-stable ingredients to make baking and clean up easy. We also include a surprise gift each month for your kitchen.
Not at all! The Innocent Baker is fun for all ages. There is no baking experience required (though it might make things a little easier).
Just follow the simple instructions on the recipe card provided and you should be baking like a pro in no time!
Perishable items such as eggs, milk, cream and butter may need to be provided, depending on the recipe. Similar to the treat for each month, we will send you a list of what you need via social media, in our email newsletter, as well as a reminder in your shipping confirmation email.
All About Our Pricing...
Below, find answers to questions regarding our pricing structure, billing dates, cancellation policies and much more!
No you won’t. We offer two options to become a part of our family. The first and most popular option is our monthly subscription which is on a month-to-month basis. This will allow you the opportunity to try out the boxes without a long term commitment. Your subscription automatically renews each month so all you would need to do is to wait to get your box in the mail and start baking! To opt out of the following month’s order, just let us know in advance by sending an email to us at firstname.lastname@example.org by the 10th of the month, or you can login to your portal and pause your subscription there.
Our second option is to purchase our boxes, without a subscription. You will still receive everything that our subscribers get, including the FREE gift! You can purchase our box sans subscription here. You can also purchase all of our past boxes as well!
You can purchase any of our baking kits for $54.99/box with an essential baking tool. If you already have the tool, you can purchase the box for $45.99. If you would like to subscribe to receive a box each month, you can subcribe for $49.99/month.
You are charged at the time the order is placed. Your box will be sent out during our shipping days.
We will be sorry to see you go! But if you have to cancel your subscription, simply send an email to us at email@example.com and we will be sure to stop the renewal on your subscription. You will still get any boxes still left over on your term sent to you. For instance, if you don't want to receive the March box, please send us an email by the February 10th to cancel your order.
We always strive to make sure that you get your order quickly and in good condition. But we understand mistakes happen. We will do our very best to make it right. Please send the details to us at firstname.lastname@example.org If your order is lost due to a wrong address provided to us however, you may not be eligible for a refund.
We are so happy you have decided to join our family! Just click on the "Baking Kits" button from the main menu. Welcome Home!
Due to the carefully curated nature of our recipes, we cannot adjust our recipes and ingredients for allergies at this time. All of our ingredients are packaged in a facility that may contain nuts, wheat, dairy and other known allergens.
Gifting The Innocent Baker
Our baking box is a perfect gift for any occasion! Purchase an Innocent Baker subscription or a one-time box for a fun, hassle free baking experience any baking enthusiast would love. Simply click here, and you'll be directed to our various baking kits. Select one, and when you get to checkout, you'll be able to select "Send Kit as Gift". Check this button, write a cute note and you're good to go!
Answers to all your questions about storage, shipping and shipping related
As of August 2018, we're currently shipping out ALL boxes FOR FREE! Take advantage and sign up now and save! However, we regulariliy ship our boxes all over Canada for a flat-rate shipping fee of $5.00.
Currently, we ship everywhere in Canada! We'll be shipping to the United States sometime soon! Sign up to our mailing list and stay in the loop! (If could be sooner than you think!)
We ship from the 4th – 7th of each month for that month.
We would love to hear from you! Please send all inquiries to: email@example.com.